Help & Support

Getting Started

Supported Platforms

Ad Platforms

  • • Google Ads
  • • Meta (Facebook) Ads
  • • LinkedIn Ads
  • • Microsoft Ads
  • • TikTok Ads
  • • Reddit Ads
  • • X (Twitter) Ads

Analytics & CRM

  • • Google Analytics 4
  • • Google Tag Manager
  • • PostHog
  • • HubSpot
  • • Mixpanel

Common Issues

OAuth Connection Failed

Make sure you're logged in and have the necessary permissions on the ad platform account you're connecting.

No Data in Dashboard

After connecting accounts, initial data sync can take 5-10 minutes. Check Settings → Sync Status.

Credits Not Working

Check your credit balance in Settings → Billing. Contact support if there's an issue.

Contact Support

Need help? We're here for you.

📧 Email: support@synterai.com

📖 Documentation: syntermedia.ai/docs

Help & Support - Synter